News

Hanmer Surgery

 Coronavirus

 Infection Control Measures

 From 8am on Monday 16th. March 2020 we will restrict access into the surgery building. Both doors will be locked at all times. Entry will be by prior arrangement only. Open surgeries will still operate each morning,

FOR EMERGENCIES ONLY, but instead of knocking on the hatch to Reception to give your name please do so by telephone instead, even if it is by using your mobile phone from the car park. The Waiting Room will NOT be in use. The car park will become the Waiting Room instead and you will be called in from the Car Park individually, asked to wash your hands on the way in and then brought in to see the Doctor.

The same procedure will be used for booked appointments with the Doctor, Gemma the Health Care Assistant and with Sister Sue.

Routine matters, which could wait until after the Coronavirus pandemic has subsided, will be postponed.

 

IF YOU HAVE A RESPIRATORY INFECTION OF ANY KIND YOU WILL NOT BE SEEN IN THE SURGERY.

 IF YOU HAVE A FEVER AND A DRY COUGH STAY AT HOME AND SELF-ISOLATE.

IF YOU ARE STRUGGLING TO BREATHE DIAL 111 AND THEY WILL ADVISE YOU.

The red box for Repeat Prescription requests has been moved to the porch. Please put your written requests in there as usual.

 

Collection of medicines will be by knocking on the Waiting Room window. THERE WILL BE LIMITED TIMES TO COLLECT MEDICINES.

These are STRICTLY 12 – 1pm and 5 – 6pm ONLY.

Your medicines will be dropped onto the bookcase/table just below it and the window will then be closed. Please do NOT attempt to communicate with the Reception Staff as they will not risk being infected by you. If you have a query please use the telephone.                                                         

  

Due to the change in advice from the Government on Thursday 12th. March 2020 there is a clear need to delay the spread of the Coronavirus for as long as possible. This will prevent the NHS from being overwhelmed and also push the pandemic towards the spring and summer when warmer weather and the ultraviolet light from sunshine will help to kill off the virus.

 

In order to delay the spread of the virus we need to ensure that the surgery premises, and its staff, do not allow the easy spread of the virus from one person to another. This is therefore going to mean that we drastically change the way Hanmer Surgery operates and we ask that you are understanding of the measures that we are putting in place. This is a temporary measure.

 

Infection Control Measures – The Reasons Why

Dr K J Redman    Tuesday 17th. March 2020

 Due to the change in advice from the Government on Thursday 12th. March 2020 there is a clear need to delay the spread of the Coronavirus for as long as possible. This will prevent the NHS from being overwhelmed.

As a result of this we have decided to make some significant changes to the way we provide you with primary care services for the foreseeable future. There are two reasons for this.

  1. In order to delay the spread of the virus we need to ensure that the surgery premises, and its staff, do not facilitate the easy spread of the virus from one person to another. To do this we must reduce the footfall into the premises and reduce the length of time that each patient spends in the surgery building. Equally we must not allow anybody into the building who might have the Coronavirus infection.
  2. The philosophy behind our approach to caring for our patients has been all about focusing on the needs of each patient as an individual. But now we need to change the focus of our care towards maintaining the service we provide to the whole community, even if this means that, regrettably, some individuals may be inconvenienced.

 

The surgery and all its staff should be viewed as a community asset which needs to be protected, for the benefit of everybody in the community. If just one person selfishly brings the Coronavirus into the surgery then we will have to close and the service we provide will be lost to everybody for at least a week. We cannot afford to let this happen.

The collection of prescriptions in these new arrangements has caused us a real headache. The best solution we have come up with is the one we have adopted. Giving out dispensed medications through the Waiting Room window will take more time than through the Reception door’s hatch. Yet the staff will still need time to prepare prescriptions and order, dispense and package medicines. We expect the telephone calls to increase substantially. This is why we have had to restrict the times for collection of medicines. They will be strictly adhered to, no matter what, in order to ensure that the staff have the time to carry out all their other roles.

Please be patient and understanding in these next weeks and months. If we work together we will come through this Pandemic. We all need to consider what is best for the wider community before we consider our own needs; I am sure I can rely on everybody to do just that as we face this infection together.

 

Infection Control Measures – The Reasons Why

Dr K J Redman    Tuesday 17th. March 2020

 

Due to the change in advice from the Government on Thursday 12th. March 2020 there is a clear need to delay the spread of the Coronavirus for as long as possible. This will prevent the NHS from being overwhelmed.

 

As a result of this we have decided to make some significant changes to the way we provide you with primary care services for the foreseeable future. There are two reasons for this.

 

  1. In order to delay the spread of the virus we need to ensure that the surgery premises, and its staff, do not facilitate the easy spread of the virus from one person to another. To do this we must reduce the footfall into the premises and reduce the length of time that each patient spends in the surgery building. Equally we must not allow anybody into the building who might have the Coronavirus infection.

 

  1. The philosophy behind our approach to caring for our patients has been all about focusing on the needs of each patient as an individual. But now we need to change the focus of our care towards maintaining the service we provide to the whole community, even if this means that, regrettably, some individuals may be inconvenienced.

 

The surgery and all its staff should be viewed as a community asset which needs to be protected, for the benefit of everybody in the community. If just one person selfishly brings the Coronavirus into the surgery then we will have to close and the service we provide will be lost to everybody for at least a week. We cannot afford to let this happen.

 

The collection of prescriptions in these new arrangements has caused us a real headache. The best solution we have come up with is the one we have adopted. Giving out dispensed medications through the Waiting Room window will take more time than through the Reception door’s hatch. Yet the staff will still need time to prepare prescriptions and order, dispense and package medicines. We expect the telephone calls to increase substantially. This is why we have had to restrict the times for collection of medicines. They will be strictly adhered to, no matter what, in order to ensure that the staff have the time to carry out all their other roles.

 

Please be patient and understanding in these next weeks and months. If we work together we will come through this Pandemic. We all need to consider what is best for the wider community before we consider our own needs; I am sure I can rely on everybody to do just that as we face this infection together.